FDIC Information and Support Center (2024)

FAQs

How to ask FDIC a question? ›

The Federal Deposit Insurance Corporation (FDIC), through its Consumer Affairs Program, can answer many of your questions. Call toll-free at 1-877-ASK-FDIC (1-877-275-3342) from 8 a.m. until 6 p.m. Eastern Time, Monday through Friday. For Deaf or Hard of Hearing call 1-800-925-4618.

Electronically file your claim via the internet by completing an online Proof of Claim form and attaching supporting documentation. Submitting your claim via the FDIC website is convenient, secure, and inexpensive, and will also help to expedite the handling of your claim. It is highly recommended.

If you have a question or need banking related assistance, you can contact the FDIC at 1-877-ASKFDIC (1-877-275-3342) or visit FDIC.gov.

You may also file a complaint via the FDIC's FDIC Information and Support Center. State your inquiry or complaint, making certain to include the name and street address of the bank. Provide a brief description of your complaint. Enclose copies of related documentation.

Millionaires don't worry about FDIC insurance. Their money is held in their name and not the name of the custodial private bank.

The standard deposit insurance coverage limit is $250,000 per depositor, per FDIC-insured bank, per ownership category. Deposits held in different ownership categories are separately insured, up to at least $250,000, even if held at the same bank.

Large and small banks across the country offer deposit accounts backed by FDIC deposit insurance. Coverage is automatic when you open one of these types of accounts at an FDIC-insured bank.

Historically, the FDIC pays insured deposits within a few days after a bank closes, usually the next business day. In most cases, the FDIC will provide each depositor with a new account at another insured bank. Or, if arrangements cannot be made with another institution, the FDIC will issue a check to each depositor.

FDIC is an independent agency of the United States Government that protects you against the loss of your insured deposits if an insured bank fails.

How do I know if I am covered by FDIC? ›

To determine your deposit insurance coverage or ask any other specific deposit insurance questions, please visit the FDIC Information and Support Center or call 1-877-ASK-FDIC (1-877-275-3342).

How long will it take to get your money? While the FDIC says that each bank failure is a unique situation, it works to pay back depositors as soon as possible — typically within two business days of the failure. What happens if you have your money at a credit union that fails?

File banking and credit complaints with the Consumer Financial Protection Bureau. If contacting your bank directly does not help, visit the Consumer Financial Protection Bureau (CFPB) complaint page to: See which specific banking and credit services and products you can complain about through the CFPB.

You can submit your complaint or inquiry online at the FDIC Information and Support Center at https://ask.fdic.gov/fdicinformationandsupportcenter/s/. Alternatively, you can submit a complaint via mail to the Consumer Response Unit at 1100 Walnut Street, Box#11, Kansas City, MO 64106.

Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.

FDIC deposit insurance protects your money in deposit accounts at FDIC-insured banks in the event of a bank failure. Since the FDIC was founded in 1933, no depositor has lost a penny of FDIC-insured funds.

When you call your bank to ask a question or to perform banking transactions, the bank employee on the other end of the phone may ask you some personal details to confirm your identity. This is because the employee needs to verify you are who you say you are before proceeding with any actions related to your accounts.

The FDIC OIG has broad jurisdiction to investigate crimes involving FDIC-regulated and insured banks and FDIC activities. OIG Special Agents provide nationwide coverage, with Special Agents located at our Headquarters and Field Offices around the country.

Coverage is automatic whenever a deposit account is opened at an FDIC-insured bank. If you want your funds insured by the FDIC, simply place your funds in a deposit account at an FDIC-insured bank and make sure that your deposit does not exceed the insurance limit for that ownership category.